Reference

How We Handle Your Rights and Obligations on sir303

These terms cover how we operate your account, process your transactions via DANA, OVO, and GoPay, and protect your data — all subject to local law and available only in eligible regions. Read through so you know exactly where you stand.

Account TermsData & PrivacyDANA, OVO, GoPay TransactionsJurisdiction ConditionsContact & Disputes
sir303 How We Handle Your Rights and Obligations on sir303
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Reach Us for Legal and Account Questions

Have a question about how these terms apply to your account, or need to dispute a transaction processed through DANA, OVO, or GoPay? Our support team handles legal and account queries through the channels below. We aim to respond to policy-related requests within one business day.

Live Chat Open the chat widget inside your sir303 account for direct support on legal questions, account disputes, and transaction clarifications. Available around the clock.
Email Support Send a detailed written request to our support address for formal legal queries, data access requests, or account closure instructions. We respond in writing.
Account Help Centre Navigate to the Help section inside your sir303 account to find policy summaries, transaction records, and request forms for data and account changes.
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How We Protect Your Account and Data

Your account security and data handling are not afterthoughts here — they are built into how sir303 processes every login, transaction, and support interaction. We use SSL encryption across the platform so data in transit between your device and our servers stays protected. Account access is secured through OTP verification tied to your registered mobile number, which means an unrecognised device cannot access your account without that code. We retain transaction records for the period required by applicable regulations, and you can request a summary of your account data or ask us to close your account by contacting support.

Data Handling

We collect only what is needed to run your account — registration details, transaction history, and support records. We do not sell your data to third parties.

Cookie Policy

We use session and functional cookies to keep you logged in and remember your lobby preferences. You can manage cookie settings through your browser at any time.

Account Security

OTP verification protects every new device login. If you receive an OTP you did not request, contact support immediately and we will lock your account for review.

Data Requests

You can request a copy of the personal data we hold on your account, or ask us to delete it where local law permits, by submitting a written request via email support.

Legal Questions We Hear Most Often

These are the questions our Indonesia account holders ask most often about their rights, data, and how our terms apply to their accounts and e-wallet transactions.

Access depends on local law in your area. We are available where local regulations permit. Check the rules that apply to your specific region before opening an account.

Your DANA, OVO, or GoPay credentials stay inside your own wallet app. We only receive confirmation that a payment cleared — we never store your wallet PIN or login details on our servers.

Yes. Send a written data access request to our support email. We will respond within a reasonable period and provide the account and transaction data we hold on your profile.

Open a dispute via live chat or email support with your transaction reference number. For DANA, OVO, or GoPay transaction issues, we coordinate with the relevant e-wallet provider to resolve the query.

You must meet the legal age of participation for online gaming in your jurisdiction. By registering, you confirm compliance with local age requirements. We do not determine the threshold for your region.

Yes. Submit an account closure request through email or the Help Centre inside your account. We retain transaction records for the regulatory period required, then delete your personal profile data.