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How sir303 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with a clear, documented approach. This page explains what we collect, why we collect it, and what rights you hold over that information.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYour rights, clearly explainedAccount deletion available on requestContact our support for data queries
sir303 How sir303 Handles Your Personal Data
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How We Protect and Manage Your Data

Data protection on sir303 is built into the account flow — not bolted on after the fact. Here is how we handle four areas that matter most to you.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies from your mobile browser or app settings at any time without losing your account.

Payment Data Security

Your DANA, OVO, and GoPay wallet identifiers are stored in encrypted form. We use SSL across all account pages, and wallet numbers are never displayed in full after the first verification step.

Data Retention Period

We keep your account data for as long as your account is active and for a period after closure as required by applicable local law. You can request earlier deletion by contacting our support team.

Your Right to Access and Correct

You have the right to request a full summary of the personal data we hold for your account, and to ask us to correct anything that is inaccurate. Submit your request via live chat or email with your account ID.

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Reach Us for Any Privacy Request

If you have a question about how your data is stored, want to update your registered e-wallet details, or need to request account deletion, our support team is available around the clock. Reach us through any of the channels below and we will respond with the steps specific to your account.

Live Chat Open the chat widget inside your account dashboard. Our team responds to data and privacy questions directly — no need to open a ticket first.
Email Support Send your privacy request to our support email with your registered account ID. We aim to acknowledge requests within one business day and resolve them promptly.
Account Settings Some data updates — like changing your linked OVO or GoPay number — can be handled directly inside your account settings without contacting support at all.

Privacy Questions We Get Asked Most

These are the privacy and data questions we hear from account holders most often. If your question is not covered here, our live chat team can walk you through the specifics of your account.

We collect your name, email, and the e-wallet details you register — DANA, OVO, or GoPay. We also log device type and session data to protect your account from unauthorised access.

We do not sell or share your personal data with advertisers. Data may be shared only where required by applicable local law or to process your payment through a licensed payment rail.

Contact our support team via live chat or email with your account ID. We will prepare a summary of the personal data held on your account and send it to your registered email address.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal data, subject to any retention period required under applicable local law.

Wallet identifiers are stored in encrypted form and never displayed in full after initial verification. All account pages are served over SSL, and wallet data is used only to process your own transactions.

Your data is retained for the period required under applicable local law after account closure. Once that period ends, personal data is deleted. You can request earlier deletion by contacting our team.