Reference

Terms Conditions for Your sir303 Account

These terms set out how your sir303 account works — what you can do, what we maintain on our side, and how disputes are handled. Access to sir303 depends on local law and is available where local law permits in supported regions of Indonesia.

Account Eligibility RulesDANA, OVO & GoPay UsageDeposit & Withdrawal ConditionsAccount Suspension PolicyDispute & Contact Process

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What These Terms Cover and How They Apply

sir303 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sir303, you agree to use the platform in line with these terms. Your account is personal and non-transferable — you may not share login credentials or allow another person to operate your account on your behalf. All financial activity, including

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deposits via DANA, OVO, and GoPay, must be made from payment accounts registered in your own name. We reserve the right to verify ownership before processing a withdrawal request. Funds in your account wallet belong to you and are not pooled with other accounts, but sir303
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is not a bank and does not pay interest on account balances. We may update these terms at any time; continued use of the account after an update is posted constitutes acceptance. Material changes will be communicated through the account notification channel. These terms are governed
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by applicable law in the jurisdiction where the service is made available, and your access remains conditional on eligibility under local law. If any clause is found unenforceable in your region, the remaining clauses continue to apply in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data is protected under standard encryption practices. We collect only what is necessary to operate your account and process payments via DANA, OVO, and GoPay. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or close your account entirely. To make any of these requests, contact support through live chat or the registered email address on your account. Players in Depok and across Indonesia can reach support through the same channels regardless of region.

Data Retention

We keep account and transaction records for as long as required under applicable local law. After account closure, records are retained for the legally required period then deleted.

Cookie Usage

We use functional and analytics cookies to keep your account session active and measure how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately via the security settings page and contact live chat.

Request a Change

To correct personal details, update your registered payment wallet — such as switching from OVO to GoPay — or request account data, submit the request through live chat with your registered ID.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a question about how a specific clause applies to your account, our Indonesia support team is available around the clock. Queries about payment verification — such as confirming a DANA or OVO account name match — are handled directly through live chat or the email channel below.

Team online

Live Chat

Reach the support team in real time via the chat icon in your account. Available around the clock for terms and account queries.

Email Support

Send detailed terms questions to our support email. We aim to respond within one business day for account and policy matters.

Account Help Centre

The help centre inside your account covers common terms questions — wallet verification steps, account suspension appeals, and payment name matching.

Common Questions About These Terms

These questions cover the clauses players ask about most when reviewing the terms — from payment name matching to account closure and data requests.

No. These terms require all payment accounts to be registered in your own name. Deposits from a third-party DANA or OVO account will be flagged and may be returned pending verification.

If your account is suspended, access to your balance is paused during the review period. Funds are not forfeited without cause. We will notify you of the outcome via your registered contact details.

Contact our support team via live chat or email with your account ID and the transaction reference. We review all disputes and aim to respond within one business day with a resolution or update.

We may update the terms at any time, but material changes are communicated through your account notification channel. Continued use after the update is posted means you accept the revised terms.

Send a closure request via live chat or the support email linked to your registered account. Once processed, your account is deactivated and data is retained only for the legally required period, then removed.

Access to sir303 and the applicability of these terms depend on local law in your region. The terms apply in full where the service is available, and your continued use confirms eligibility under local law.

Terms Conditions for Your sir303 Account

Account Security, Data and Your Rights

Data Retention

Cookie Usage

Account Security

Request a Change

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Can I use a family member's DANA or OVO account to deposit?

02 What happens to my account balance if my account is suspended?

03 How do I dispute a transaction or a clause applied to my account?

04 Can sir303 change these terms without telling me?

05 How do I close my account and request deletion of my data?

06 Do these terms apply differently depending on where I am in Indonesia?

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